Support Tactics
An Atlassian stack that keeps up with your business.
A well-tuned Atlassian ecosystem doesn't maintain itself. As your organization evolves, your tooling must adapt with it. I deliver hands-on administration and tactical oversight to keep your environment secure, fast, and continuously aligned with daily operations.
Engagement at a glance
Starts with
Intake and health check
Structure
Flexible monthly hours or a fixed weekly day
Delivery
Remote by default, on-site when needed
Covers
Jira, Confluence, Jira Service Management
Tactical approach
Four tactical pillars that keep your Atlassian stack performing.
Proactive administration
Continuous management of user access, permission schemes, and security settings across Jira, Confluence, and your wider Atlassian stack—kept strictly under control.
Configuration and automation
Custom workflows, advanced automation rules, and scripting that eliminate repetitive manual work and automatically enforce your business rules.
Performance and instance health
Strategic archiving, custom-field consolidation, and routine cleanups that keep your environment fast, scalable, and clutter-free as your organization grows.
Escalation and resolution
When something critical breaks, you skip the generic support queue. I diagnose and resolve complex technical conflicts directly before they impact your daily operations.
How it runs
A predictable rhythm for ongoing stability.
Clear oversight with zero surprises. Every month delivers tangible progress, handled with full transparency.
WEEK 1
Intake
Securing system access, setting initial priorities, and conducting a comprehensive health check on your current setup.
MONTHLY
Steady rhythm
Driven by a single shared backlog: tasks planned, executed, and reported in plain language every month.
WHEN NEEDED
Escalations
Urgent technical issues take priority immediately, addressed directly within your monthly contract hours.
QUARTERLY
Review
Evaluating what changed, planning upcoming needs, and checking whether your current support tier still fits your scale.
Typical effort from your team
~1 h / week
Clear Ownership
You set the business priorities. I maintain the backlog, execute the work, and deliver a transparent monthly breakdown of hours used.
All prices exclude VAT. Additional hours beyond your monthly retainer are billed seamlessly at your standard contract rate.
Support tiers
Select the tier that matches your stack's velocity, or start with an intake call and I will advise you on the best fit.
Availability 10
Ten hours a month for routine administration, configuration updates, and fixes. Designed for a stable stack that needs a steady, expert hand.
10 hours a month
€800 / month
Extra hours €90/h · excl. VAT
Recommended
Availability 20
Twenty hours a month for a busier stack, continuous workflow enhancements, or multi-team support.
20 hours a month
€1,400 / month
Extra hours €80/h · excl. VAT
Custom
Flexible, on-demand support without a monthly retainer. Bring me in when you need dedicated expertise and pay strictly for the hours used.
Pay per hour
€100 / hour
Excl. VAT
One day a week
A fixed day every week working directly alongside your team—ideal for larger environments or high-velocity operational changes.
Fixed day, every week
€550 / day
Excl. VAT
Questions
The four that come up in nearly every intake call.
Put your stack in steady hands
Start with an intake call. I'll review your setup and advise which support tier fits your operational pace—no friction, no commitment.